ITSM Apps for Microsoft 365
A complete set of IT service management apps, all built natively for Microsoft Teams and SharePoint. Pick what you need, deploy to your tenant, and get started.
Service Desk
#1 Service Desk for Microsoft Teams
Handle incidents and service requests directly in Teams and SharePoint. Built for IT teams that want fast, structured ticket management without leaving Microsoft 365.
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ITOM App
IT Operations from M365
Run change management and problem management processes in Microsoft Teams. Keep your IT operations structured and traceable.
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Self-Service
IT Self-service in Teams or SharePoint
Give your end users ready-made self-service. They submit requests, you handle them, everyone stays in Microsoft 365.
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Project Management
IT Project Management App
Connect IT projects to your ITSM data. Tag services, track progress, and keep project work visible alongside daily operations.
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CMS / CMDB
Configuration Management Solution
Document your IT landscape, track configuration items, and manage IT assets. All inside Teams and SharePoint.
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Features that extend and support the core products.
Automation
ITSM Automation
Integrate ITSM360 with Power Automate to automate repetitive tasks, notifications, escalations, and cross-system workflows.
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Scheduled Operations
Scheduled IT Operations
Move from governance to execution. Schedule and track recurring IT controls, audits, and operational tasks.
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Documentation
IT Documentation software
A Teams and SharePoint tool for building and maintaining IT documentation. Knowledge bases, runbooks, and procedures in one place.
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MSP
Managed Service Provider
Billing, SLAs per customer, and shared-service features for managed service providers and corporate IT, running on Microsoft 365.
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Side-by-side with traditional ITSM tools and building it yourself in SharePoint.
| Capability | ITSM360 | Traditional ITSM | Build it yourself in SharePoint |
|---|---|---|---|
| Works in Teams, Outlook and Copilot | Native | Via plugin or connector | Native |
| Where your service data lives | In your own tenant | In the vendor's cloud | In your own tenant |
| Maintenance | By ITSM360, with updates | Vendor, plus connector maintenance | Your own team, ongoing |
| Ready-made processes and automations | Included | Included | You build them |
| ITIL processes | Core processes ITIL-aligned | Differs per vendor | None |
| AI on your service data | Copilot in your tenant, with runbooks | Often a separate AI licence | You build it |
| Installation | 1 to 2 hours | Set up a separate platform | Not applicable |
| Implementation | In sprints, alongside your current tool | Often a larger project with integrations | Ongoing build work |
Works in Teams, Outlook and Copilot
Where your service data lives
Maintenance
Ready-made processes and automations
ITIL processes
AI on your service data
Installation
Implementation
Not sure which apps you need?
Book a demo and we will walk you through the platform. We will help you figure out which apps match your situation.
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