Product suite

ITSM Apps for Microsoft 365

A complete set of IT service management apps, all built natively for Microsoft Teams and SharePoint. Pick what you need, deploy to your tenant, and get started.

Core Products
Service Desk

Service Desk

#1 Service Desk for Microsoft Teams

Handle incidents and service requests directly in Teams and SharePoint. Built for IT teams that want fast, structured ticket management without leaving Microsoft 365.

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ITOM App

ITOM App

IT Operations from M365

Run change management and problem management processes in Microsoft Teams. Keep your IT operations structured and traceable.

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Self-Service

Self-Service

IT Self-service in Teams or SharePoint

Give your end users a ready-made self-service portal. They submit requests, you handle them, everyone stays in Microsoft 365.

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Project Management

Project Management

IT Project Management App

Connect IT projects to your ITSM data. Tag services, track progress, and keep project work visible alongside daily operations.

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CMS / CMDB

CMS / CMDB

Configuration Management Solution

Document your IT landscape, track configuration items, and manage IT assets. All inside Teams and SharePoint.

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Add-on
GRC360

GRC360

Paid add-on

GRC app for Microsoft 365

Bring governance, risk, and compliance together with your ITSM data. Built for ISO 27001 and NIS2 workflows, right inside your Microsoft environment. Licensed separately on top of your ITSM360 suite.

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Capabilities

Features that extend and support the core products.

Automation

Automation

ITSM Automation

Integrate ITSM360 with Power Automate to automate repetitive tasks, notifications, escalations, and cross-system workflows.

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Scheduled Operations

Scheduled Operations

Scheduled IT Operations

Move from governance to execution. Schedule and track recurring IT controls, audits, and operational tasks.

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Documentation

Documentation

IT Documentation software

A Teams and SharePoint tool for building and maintaining IT documentation. Knowledge bases, runbooks, and procedures in one place.

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MSP

MSP

Managed Service Provider

Billing, multi-tenant management, and corporate IT function features for managed service providers running on Microsoft 365.

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How ITSM360 compares

Side-by-side with traditional ITSM tools and basic SharePoint solutions.

Native Teams integration

ITSM360 Full native
Traditional ITSM Plugin
SharePoint Lists Limited

Data in your tenant

ITSM360 SharePoint
Traditional ITSMExternal SaaS
SharePoint Lists Native

Power Automate connectors

ITSM360 Custom
Traditional ITSM Generic
SharePoint Lists Basic

ITIL aligned processes

ITSM360 Full
Traditional ITSM Full
SharePoint ListsNone

GRC / NIS2 compliance

ITSM360 GRC360
Traditional ITSM Add-on
SharePoint ListsNone

Implementation time

ITSM360 Days
Traditional ITSMMonths
SharePoint Lists Hours

Zero Trust ready

ITSM360 Native
Traditional ITSM Configuration
SharePoint Lists Native

Not sure which apps you need?

Book a demo and we will walk you through the platform. We will help you figure out which apps match your situation.

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