Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work properly, improve the user experience, and provide information to site owners. Cookies can be "persistent" (they remain on your device until deleted) or "session" cookies (they are deleted when you close your browser).

2. Why We Use Cookies

ITSM Company ApS uses cookies on itsmcompany.net and itsm360.com for the following purposes:

• Essential cookies. These cookies are necessary for the website to function. They enable basic features like page navigation, secure areas, and form submissions. The website cannot work properly without these cookies, and they cannot be disabled.
• Performance cookies. These cookies help us understand how visitors use our website by collecting information about page visits, traffic sources, and loading times. All data is aggregated and anonymous. We use this information to improve how our website works.
• Analytics cookies. These cookies allow us to count visits and identify traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular, and how visitors move around the site.
• Advertising cookies. These cookies may be set through our website by advertising partners. They can be used to build a profile of your interests and show you relevant advertisements on other websites. They work by uniquely identifying your browser and device. These cookies are only placed with your consent.
• Social media cookies. These cookies are set by social media services that we have added to the website, such as sharing buttons. They allow you to share our content with your networks. These cookies can track your browser across other sites and build a profile of your interests. These cookies are only placed with your consent.

3. How to Control Cookies

You have the right to decide whether to accept or reject cookies (except essential cookies, which are required for the website to function).

Cookie consent banner. When you first visit our website, you will see a cookie consent banner that lets you accept or reject non-essential cookies. No analytics cookies are placed until you accept. You can change or withdraw your choice at any time via the Cookie settings link in the website footer.

Browser settings. Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when a cookie is being placed. Keep in mind that blocking all cookies may affect the functionality of the website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

4. Third-Party Cookies

With your consent, we use the following third-party services:

• Google Analytics 4 (Google Ireland Ltd.) — measures site usage and traffic sources. Runs in cookieless mode (Google Consent Mode) with no cookies until you accept; only after you accept does it set cookies such as _ga.
• Microsoft Clarity (Microsoft Ireland) — analyses how visitors interact with the site, including aggregated session recordings and heatmaps. Loaded only after you accept. Sets cookies such as _clck and _clsk.
• HubSpot (HubSpot Ireland Ltd.) — measures website traffic and links form submissions to their source. Loaded only after you accept. Sets cookies such as hubspotutk.

We do not control how these providers process the data. Please refer to their own privacy policies for details.

5. Changes to This Cookie Policy

We may update this cookie policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

6. Contact

If you have questions about our use of cookies, please contact us:

ITSM Company ApS

Lyngby Hovedgade 10C

DK-2800 Lyngby, Denmark

Company registration: 38127616

German VAT ID: DE461150925

Email: privacy@itsmcompany.net