ITSM360 Blog
Articles on ITSM best practices, Microsoft 365 tips, and product updates.
16 June 2026
Your ITSM platform could be the way in for a cyberattack
A recent ServiceNow API exposure is a useful reminder that an IT service management tool now holds sensitive data and runs critical workflows. It deserves to be treated as a business-critical system, secured accordingly.
2 May 2026
Big ITSM platforms are struggling with AI integration: why native Microsoft 365 solutions are gaining ground
While ServiceNow, SAP, and Salesforce spend billions to bolt AI onto existing architectures, native Microsoft 365 ITSM platforms get Copilot, governance, and identity for free. Why that matters for enterprises right now.
20 April 2026
ESM/ITSM is about to change radically, and Microsoft is the catalyst
Service management is moving away from standalone suites and into the place people already work: Microsoft 365. Why the shift is happening now, and what it means for ESM, ITSM, and the partner ecosystem.
3 April 2026
ITSM360 secures experienced investors and is looking for new partners
ITSM Company welcomes Joop van Voorthuijsen and Johanan Bos as private investors and opens a new chapter for the European partner network and a Germany office.