IT Self-service in Teams or SharePoint
Give your end users a place to help themselves. The ITSM360 Self-Service portal lets users browse services, search the knowledge base, submit requests, and track progress. All from Microsoft Teams or SharePoint.
Key capabilities
Request Submission
End users browse the service catalog, pick what they need, and submit a request. Forms are pre-built for common request types like access requests, hardware, and software.
Knowledge Base Search
Before submitting a ticket, users can search the knowledge base for answers. Common questions get resolved without involving the IT team.
Service Catalog
Present your IT services in a clear, organized catalog. Group services by category, add descriptions, and link each service to the right request form.
Customizable Look and Feel
Match the portal to your organization's branding. Change colors, logos, and layout without touching code.
Azure AD Authentication
Users log in with their existing Microsoft account. No separate credentials, no extra setup. The portal knows who they are automatically.
Request Tracking
End users can check the status of their requests at any time. They see progress updates, can add comments, and get notified when something changes.
Self-Service is the front door, connect it to the products that fulfil those requests.
See the Self-Service Portal in action
Book a demo and we will show you how self-service works for your end users in Microsoft Teams.
Request a demo