Managed Service Provider Software
Whether you bill customers for IT services or run IT as a corporate shared function, ITSM360 MSP gives you multi-tenant service delivery built on Microsoft 365. Manage multiple customers, track SLAs per account, and bill accurately for the work you do.
Key capabilities
Multi-Tenant Management
Manage multiple customers from one environment. Each customer gets their own workspace with separate tickets, SLAs, and configurations. Your agents switch between customers without leaving the app.
Customer Billing
Track billable time, ticket volumes, and service usage per customer. Generate billing reports automatically or export data to your invoicing system. No more spreadsheets for time tracking.
Shared Services for Corporate IT
Running IT as a shared service across business units? ITSM360 MSP lets you treat each department as a customer with its own SLAs, reports, and cost allocation.
White-Label Self-Service Portal
Give each customer a branded portal where they can submit tickets, browse the knowledge base, and check request status. Your branding, your domain, their experience.
SLA Tracking per Customer
Define different service levels for different customers. Track response times, resolution times, and SLA compliance per customer. Dashboards show exactly where you stand.
Customer-Specific Workflows
Each customer can have its own ticket categories, approval flows, and escalation rules. Configure once, and the system routes everything automatically based on the customer context.
MSP adds multi-tenant billing and delivery on top of the core service-delivery products.
See ITSM360 MSP in action
Book a demo and we will show you how multi-tenant service delivery works inside Microsoft Teams.
Request a demo