MSP

Managed Service Provider Software

Whether you bill customers for IT services or run IT as a corporate shared function, ITSM360 MSP gives you service delivery for multiple customers or departments, built on Microsoft 365. Track SLAs per customer, allocate costs per department, and bill accurately for the work you do.

Multiple customers or departments in one tenant

Per-customer SLA tracking and reporting

Automated billing based on tickets and service usage

White-label Self-Service with your own branding

Customer-specific service catalogs and workflows

Built on Microsoft 365, runs inside Teams

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Key capabilities

Multiple customers or departments
Manage multiple customers or departments from one tenant. Each one gets its own SLAs, categories and reports, and your agents switch between them without leaving the app.
Customer Billing
Track billable time, ticket volumes, and service usage per customer. Generate billing reports automatically or export data to your invoicing system. No more spreadsheets for time tracking.
Shared Services for Corporate IT
Running IT as a shared service across business units? ITSM360 MSP lets you treat each department as a customer with its own SLAs, reports, and cost allocation.
White-Label Self-Service
Give each customer a branded Self-Service experience where they can submit tickets, browse the knowledge base, and check request status. Your branding, your domain, their experience.
SLA Tracking per Customer
Define different service levels for different customers. Track response times, resolution times, and SLA compliance per customer. Dashboards show exactly where you stand.
Customer-Specific Workflows
Each customer can have its own ticket categories, approval flows, and escalation rules. Configure once, and the system routes everything automatically based on the customer context.