Support and App Releases
Access the Apollo customer portal with your Microsoft account. Download the latest app releases, submit support tickets, browse the knowledge base, and keep your ITSM360 environment up to date. Everything you need as a customer, in one place.
Key capabilities
Apollo Customer Portal
Sign in with your Microsoft account to access Apollo, the ITSM360 customer portal. No separate credentials needed. Once logged in, you have access to downloads, support, documentation, and release notes.
App Downloads and Updates
Download the latest versions of ITSM360 apps directly from the portal. Release notes explain what changed in each version, so you know exactly what you are getting before you update.
Support Tickets
Need help? Submit a support ticket through Apollo. Describe your issue, attach screenshots or files, and our support team will get back to you. Track the status of your tickets and add follow-up information at any time.
Knowledge Base
Browse how-to guides, configuration walkthroughs, and troubleshooting articles. The knowledge base covers common questions, setup instructions, and best practices. Many issues can be resolved without a support ticket.
SLA-Backed Support Tiers
Choose the support tier that matches your needs. Each tier comes with defined response times and resolution targets. From standard business-hours support to priority support with faster response times.
Direct Support Access
Licensed customers get direct access to our support team. No chatbots, no endless menus. Real people who know the product and can help you solve problems quickly.
Already a customer?
Sign in to the Apollo portal with your Microsoft account to access downloads, support, and documentation.
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